When it comes to getting support from us at InMotion Hosting, submitting a support ticket is one of the best ways to request assistance. To help with this task, it can be helpful to realize the way that our ticketing system works. In this article we’ll go over the types of support requests, the differences Read More >
Account Management Panel
AMP, or Account Management Panel, is your Launch Pad to access almost any tool you’ll use in relation to your hosting account with us. In addition to that, it will be used primarily for managing the billing and domain management aspects of your account. Within AMP, you can do many things such as:
- Register, Transfer, & Manage Domains
- Access your Hosting/Server Control Panel (cPanel)
- Install Software
- Update Billing & Contact Information
- Renew your Subscriptions
- Change Your Hosting Plan
- Order additional Services, Hosting, Domains, SSL Certificates, IP Addresses, etc.
Getting Started
If you are new to the AMP, we recommend reading these first.
- How to Login to AMP
- AMP vs. cPanel
- What is my username and password (I forgot)?
- Viewing Your Account’s Technical Information in AMP
Manage my Account
In AMP you can manage many aspects of your account.
- How to Change your AMP Password
- How to Enable Two Factor Authentication
- How to Change Contact Information in AMP
- Learn about the AMP Specials
Billing
These tutorials will show you how to perform billing related tasks in AMP.
- Update your Billing & Contact Information
- How to Add or Change a Credit Card in AMP
- Renew / Pay for your Current Plan in AMP
- How to View & Print Invoices in AMP
- Upgrade or Downgrade your Hosting Plan
- Purchase Additional Hosting Plans
Domains
Aspects of your domain can be managed in AMP, these guides will walk you through these options.
- Register a New Domain
- Add Domain Privacy
- Transfer your Domain Name
- Change your Nameservers
- Use Custom Nameservers
- Cancel Domain Registration
SSL
These tutorials will show you how to perform billing related tasks in AMP.
AMP provides access to email options, which are covered in this section.
How To Get Support
When facing an issue with your InMotion Hosting account, whether it is a billing or website problem we have a team that can help. Reaching out to the right department ensures that your questions are handled by the team that is optimized to serve you. Before contacting InMotion it is beneficial to make sure you Read More >
How to Verify Your Account for Support
What is Verification? When you need assistance with your account and reach out to our Live Support team, you may be asked to provide verification of your account. Verification is a method we use to confirm that the person contacting us is authorized to have changes made to the account. This often is the account Read More >
Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)
While managing your InMotion Hosting account, you may find yourself looking for a way to cancel a non-hosting billing item from within the Account Management Panel. This can be done in just a few simple steps. In this article, we will review what cancelling a non-hosting billing item entails and outline the process for doing Read More >
How to Purchase an Additional Hosting Plan
In this tutorial, we will show you how to purchase an additional hosting plan from your AMP. This new hosting account will be separate from your existing plans. If you are just looking to upgrade/downgrade your existing account, see our guide here. Purchasing an Additional Hosting Plan in AMP Login to AMP. In the main Read More >
Migrate and Transfer SSLs
If you want to transfer SSL certificates from an old host, then you will need to generate a new CSR first. Just fill in the Simple CSR form that is available in the Account Management Panel (AMP). Your SSL certificate should still be using the URL that you used with your old host. Before you Read More >
How to Verify a Live Contact With an AMP Verification Code
You can now verify Live Support contacts with a Verification Code from your Account Management Panel (AMP). You can still verify your account with your passphrase or the last four digits of the credit card we have on file. Now, if you would rather not provide that information over a live contact you can grab Read More >
How to Update the WHOIS Data for your Domain
In this guide, we will show you how to update the WHOIS data for your domain in the Account Management Panel (AMP). When a domain is registered, it is required by ICANN to have accurate contact information listed in the WHOIS record. This allows the public to view the information regarding the owner of a Read More >
How to Update your Billing and Contact Information in AMP
It’s essential to keep your billing and contact information up-to-date so your website will stay online. Most accounts will renew automatically before allowing them to expire. But, if your payment information is not correct we would not be able to renew any services that you have subscribed to. When there are any billing issues, the Read More >
How to Change your Hosting Plan in AMP
In this tutorial, we will show you how to upgrade or downgrade your Hosting Plan in your Account Management Panel (AMP). If you’ve outgrown or underutilized your current hosting plan, you can easily sign-in and take advantage of the AMP to upgrade or downgrade your plan to match your current hosting needs. We will also Read More >