How to Get Support from Platform InMotion

If you need help troubleshooting a website or server issue, you can access help options right from Platform i. Support is available for your team or personal account via ticket request or live chat. This guide will show you how to get support directly from Platform i.

• Get Support For a Team
  • Starting a Chat
  • Submitting a Ticket
  • Viewing Requests
• Get Support For Your Personal Account
  • Starting a Chat

Get Support For a Team

Starting a Chat

1. Login to Platform InMotion.
2. Click Teams on the main menu.
3. Click the Actions button then Profile next to the team you want to work with.
   
4. Click the Requests sub-menu.
5. Click the Live Chat button on the top right.
6. A “Contact us” window will open up. Enter your name, email address, Subscription that’s impacted, what you need help with, subject, and a description of your issue. You can attach up to 5 files if necessary.
7. Click the Send button.

Submitting a Ticket

1. Login to Platform InMotion.
2. Click Teams on the main menu.
3. Click the Actions button then Profile next to the team you want to work with.
4. Click the Requests sub-menu.
5. Click the Open Request button on the top right.
   
   
6. There will be a pop-up window where you can enter your issue in the Subject field.
7. Choose a Category from the dropdown list. The options are Technical Support or Billing.
8. Enter a Description for your issue.
9. Click the Send button. After submitting a ticket request it will be listed on the Requests page with the subject, created at time/date, last activity time/date, and status.

Viewing Requests

1. Login to Platform InMotion.
2. Click Teams on the main menu.
3. Click the Actions button then Profile next to the team you want to work with.
4. Click the Requests sub-menu. You will then see a list of your open support tickets for your team, you can also open a new request, or start a live chat.
   
   

Get Support For Your Personal Account

Starting a Chat

1. Login to Platform InMotion.
2. On any page in Central, after a few moments the Chat bubble will appear in the lower-right corner.
3. Click on Chat, type a brief summary of your question, and click Start Chat.

Now you know how to get Support from Platform InMotion. We look forward to helping you build and manage successful WordPress sites.